Contact Us
Contact Omerta
Got a question about your order, sizing, or a potential collab? The Omerta team is here to help with all things streetwear, luxury, and bold statement pieces. Reach out using the form below or any of the contact options that work best for you.
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How to reach us
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Email (Customer Support):
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Phone: (669) 319-9607 — calls and texts welcome
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Location: Online only with local meetups available in San Jose, CA 95125, United States
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Business Hours: Saturday–Sunday, 9:00 AM – 9:00 PM PST
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Support Hours: Same as business hours
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Typical Response Time: Within 24–48 hours on business days
Social media
Stay tapped in with new drops, restocks, and styling inspo:
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Instagram: @
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TikTok: @the.designr.vault
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Quick FAQs
1. How long does shipping usually take?
Shipping times can vary based on your location and the shipping method selected at checkout. Most orders arrive within a standard window once shipped. Add your exact timeframes later if you have them.
2. What is your return or exchange policy?
Customers can typically return or exchange unworn items within a set period as long as tags are attached and items are in original condition. You can link this to your full Return Policy page when it is ready.
3. How do I know what size to order?
Check the size guide (once you have one set up) or contact the team using the form with your measurements and usual size in other brands for personalized guidance.
4. Do you offer local meetups?
Yes, local meetups can be arranged in the San Jose, CA area for certain orders. Customers can select “Other” or mention “local meetup” in their message to coordinate details.